1. Information We Collect
We collect information you provide directly to us, such as when you create an account, purchase lottery
tickets, or contact us for support.
Personal Information
- Full name and contact details (email, phone, address)
- Date of birth and age verification documents
- Payment information and transaction history
- Identity verification documents as required by law
- Communication preferences and marketing consents
Automatically Collected Information
- Device information, IP address, and browser type
- Usage data and interaction with our platform
- Location data when permitted by your device settings
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our lottery services, process
transactions,
and communicate with you.
Primary Uses
- Processing lottery ticket purchases and prize payments
- Verifying your identity and age for legal compliance
- Providing customer support and responding to inquiries
- Sending important account and service notifications
- Detecting and preventing fraud and security threats
Marketing and Communications
- Sending promotional offers and lottery news (with consent)
- Personalizing your experience on our platform
- Conducting surveys and gathering feedback
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only
in specific circumstances as outlined below.
Authorized Sharing
- With licensed lottery operators for ticket processing
- With payment processors for secure transaction handling
- With regulatory authorities as required by gambling laws
- With third-party service providers under strict confidentiality agreements
- In response to legal requests or court orders
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the
acquiring
entity, subject to the same privacy protections.
4. Data Security and Protection
We implement industry-standard security measures to protect your personal information from unauthorized
access,
disclosure, alteration, or destruction.
Security Measures
- 256-bit SSL encryption for all data transmissions
- Secure servers with multi-factor authentication
- Regular security audits and vulnerability assessments
- Limited access to personal data on a need-to-know basis
- Employee training on data protection and privacy practices
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal
obligations. Account information is typically retained for 7 years after account closure for regulatory
compliance.
5. Your Privacy Rights
Under Australian privacy laws, you have certain rights regarding your personal information. We are committed
to
facilitating the exercise of these rights.
Your Rights Include
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Opt-out: Unsubscribe from marketing communications at any time
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us"
section.
We will respond to your request within 30 days.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and deliver
personalized content.
Types of Cookies We Use
- Essential cookies: Required for basic site functionality
- Performance cookies: Help us understand how visitors use our site
- Functional cookies: Remember your preferences and settings
- Marketing cookies: Used to deliver relevant advertisements
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may limit some
functionality of our platform.
7. International Data Transfers
Your personal information may be transferred to and processed in countries other than Australia. We ensure
appropriate safeguards are in place for international transfers.
Safeguards for International Transfers
- Adequacy decisions by the Australian Privacy Commissioner
- Standard contractual clauses approved by regulatory authorities
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal
information from children under 18.
Age Verification
- All users must verify they are 18 years or older
- Identity verification is required before any lottery participation
- We may request additional age verification documents
- Accounts of users under 18 will be immediately suspended
If you believe we have collected information from a child under 18, please contact us immediately so we can
delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
We
will notify you of any material changes.
Notification of Changes
- Email notification to registered users
- Prominent notice on our website
- Updated "Last modified" date at the top of this policy
- In-app notifications for mobile users
Your continued use of our services after changes become effective constitutes acceptance of the updated
Privacy
Policy.
10. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us using the
following
information:
Privacy Officer
- Email: [email protected]
- Phone: +61 1800 PRIVACY (1800 774 8229)
- Mail: Privacy Officer, Goldenlottoclub, PO Box 1234, Sydney NSW 2000
- Office Hours: Monday to Friday, 9:00 AM - 5:00 PM AEST
Regulatory Complaints
If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Office
of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.
